CANCELLATION & REFUND POLICY
Understanding Our Policies
We must provide confirmation of your cancellation by phone or email. Leaving a message on our machine does not constitute a completed cancellation request. Cancellation requests must be made to our [email protected] email, chat with one of our live agents or speak with us on the phone. A cancellation request must be made outside of the 72-hour time period or the time period set on the individual tour page and based upon your group size (groups over 5 guests have a longer cancellation period in most cases).
Tours that include an airline ticket are subject to airline policy. Guests must purchase refund insurance and cancel outside of the cancellation period to receive any refund.
Any request for a refund prior to 72 hours is honored with a full cash refund. No refunds issued for any tours within the 72 hour period, prior to the start of your tour.
Any inter-island tour or Oahu tours originating from the Islands of Maui, Big Island, and Kauai may incur up to $100.00 per person airline change fee (if flights are included in your tour) for any changes to the original booking (this is currently being waived by airlines). Any request for a refund prior to 72 hours will result in a full credit for a future tour.
Travel Insurance: A cash refund is available on tours with flights when you purchase the travel insurance (available during the booking process). No refunds issued for any tours cancelled within the 72 hour period, prior to the start of your tour.
Our 4, 7, 9 & 12-Night Hawaiian vacation packages now include cancellation insurance with every booking. Guests will receive a full-refund minus the insurance policy fee (listed on the product page). Cancel anytime prior to 72-hours before your departure to qualify. Groups 6 guests or more must cancel at least 7-days in advance.
Parties of 6 people or more may be subject to additional cancellation fees or have cancellation time-frames that are longer than 72-hours standard. Those cancellation terms are subject to individual tours and will have special information listed on the tour page. Please ask us about your specific cancellation tour policy if you are purchasing multiple tours